| |
|
| |
|
| 1. |
Will it effect my current monthly charges/ bills/payments to cable operator. |
| 2. |
What is the Make of STB? |
| 3. |
Where to book STB? (Directly or thru Cable Operator)? |
| 4. |
What is the guarantee/ warranty period for both STB and Smart Card (SMC)? |
| 5. |
Who will service my STB (company/operator)? |
| 6. |
My remote is not functioning. Who will repair it? |
| 7. |
What is the cost of STB? |
| 8. |
How many boxes will I have to buy if I have more than 1 TV set? |
| 9. |
Is the STB compatible to access Internet? |
| 10. |
After we shift our premises / location, what happens to the STB? |
| 11. |
What are the rental schemes available? |
| 12. |
Some times I don’t get Channels like Zee, Sony, Star Plus, Nicklodeon, Star Movies etc. (Pay Channels), at the same time I am getting channels like DD1, ETV Marathi, (FTA Channels). |
| 13. |
Do you have a double audio feed for some channels (different languages?) |
| 14. |
I had kept my STB OFF for 2 days and no channels were visible. There was a message on the TV screen… “Access Denied Please contact your cable operator or call Mumbai Landline :022- 28218993”. |
| 15. |
Does the storm, rain or weather effect my digital STB and viewing through STB ? |
| 16. |
What if I don’t like the service ? Am I stuck with this STB? |
| |
|
| |
|
1.
|
Will it effect my current monthly charges/ bills/payments to cable operator. |
| A. |
You have to pay Rs. 82 plus taxes for a minimum of 30 Free To Air (FTA) channels, even without a STB now (in CAS areas). For Pay channels you can pick and choose channels of your choice a single channel or on bouquet basis (Maximum Rs. 5.35 per channel). As per new regulations this will be effective in CAS areas from January 1, 2009, when the pay channels cannot be viewed without a STB. |
|
|
2.
|
What is the Make of STB? |
| A. |
Set Top Boxes available are from internationally renowned STB manufacturers (Techno Trend of Germany & Wistron of Korea) and conforming to BIS (Bureau of Indian Standards). |
|
|
3.
|
Where to book STB? (Directly or thru Cable Operator)? |
| A. |
Customer can call the Customer care Service Mumbai Landline :022- 28218993 for ordering their STB. One can also book the STB through their Local Cable Operator, Distributor or Incable Office. It would take 5 days maximum from the date of filling the order submission of booking form for the STB to be delivered and activated. To avoid delay you may like to pay by Demand Draft or Cash, which will save Cheque processing time. |
|
|
4.
|
What is the guarantee/ warranty period for both STB and Smart Card (SMC)? |
| A. |
STB and SMC both carries one year Warranty from date of activation. You can call 24 hour Customer care services at Mumbai Landline :022- 28218993 |
|
 |
5.
|
Who will service my STB (company/operator)? |
| A. |
Servicing will be done by the company thru the local operator. Generally it takes less than a week’s time to replace the STB. However you will get a replacement within 48 hours during warranty period. You can always call the Customer care number for any further help |
|
|
6.
|
My remote is not functioning. Who will repair it? |
| A. |
Remote will be replaced at very nominal charges. |
|
|
7.
|
What is the cost of STB? |
| A. |
Presently we have Outright purchase scheme and the cost is Rs 1125/- (includes all taxes, Octroi, delivery and miscellaneous charges) [Call Centre is always up-dated with new schemes] as a special scheme for a limited period.
In CAS areas rental schemes with refundable deposits available |
|
|
| 8. |
How many boxes will I have to buy if I have more than 1 TV set?
|
| A. |
To access pay channels with your choice, you will have to take one STB for each TV set. |
|
|
9.
|
Is the STB compatible to access Internet? |
| A. |
We have our networks, where Cable Internet is functioning. If anybody wants Internet, he can get through the same cable network and there are customer friendly packages along with Digital STB. Our technical team will provide the solution. We have package deals with Cable internet. |
|
|
10.
|
After we shift our premises / location, what happens to the STB? |
| A. |
If you plan to shift your residence, please inform your Cable Operator or call the customer care service Mumbai Landline :022- 28218993. The STB has to be returned to our office. Incase if you are shifted to any of the Incable locations you can use the same STB by informing your local cable operator to activate the STB. But if your new residence does not come under Incable service, we have refundable policy; the money will be returned once our office decides the depreciated value of the STB. The depreciation value is calculated @15% per annum, as per new regulations. |
|
|
11.
|
What are the rental schemes available? |
| A. |
Yes , we have rental schemes for CAS areas , the marketing and delivery of the STBS under these areas has started in Mumbai and Delhi. As you know CAS is effective in defined zones of Mumbai and Delhi from January 1, 2007. In these areas STBS will be required to watch any Pay Channel.
• One with a monthly rental of Rs.22 per digital set top box plus a refundable deposit of Rs. 750/- per box (refund will be made after deducting Rs.12.50 per month for use of the STB)
• Second, with a monthly rental @ 34/- per digital set top box (Rs. 23 for analogue set top box) with a refundable deposit of Rs. 200/- per box. ( refund will be made after deducting Rs.3/- per month for use of the STB).
We also have outright schemes and other schemes with Internet also. Please talk to our customer care for details.
We also have outright schemes and other schemes with Internet also. Please talk to our customer care for details. |
|
|
12.
|
Some times I don’t get Channels like Zee, Sony, Star Plus, Nicklodeon, Star Movies etc. (Pay Channels), at the same time I am getting channels like DD1, ETV Marathi, (FTA Channels). |
| A. |
If the STB is not put on Standby mode/Left ON for 8-10hrs you may face these problems. Please put STB on standby mode before you switch off TV set. Resending of ICC, Pairing and Activation command through the call centre will solve this problem. It is also possible because of bad signal quality or NO signal. In such case please call your local cable operator to rectify the problem. |
|
|
13.
|
Do you have a double audio feed for some channels (different languages?) |
| A. |
Yes, it is possible through our Digital STBs, wherever a broadcaster gives more than 1 audio (language) feed. |
|
|
14.
|
I had kept my STB OFF for 2 days and no channels were visible. There
was a message on the TV screen… “Access Denied Please
contact your cable operator or call MUMBAI LANDLINE :022-
28218993. |
| A. |
When you keep your STB OFF for longer time your channels get cut-off. This is because of the technology. Resending of ICC, Pairing and Activation command through the call centre will solve this problem. |
|
|
15.
|
Does the storm, rain or weather effect my digital STB and viewing through STB? |
| A. |
No, since the basic carrier is cable, the weather vagaries have no impact on Digital Cable and no dishes are involved, there is no such problem for digital Cable. |
|
|
| 16. |
What if I don’t like the service ? Am I stuck with this STB? |
| A. |
Not at all, you will have a choice, unlike other service providers! We believe that digital cable has the maximum ability to provide variety, choice and DVD quality. However, if you are still not satisfied, then as per procedures and guidelines you are also allowed to return your STB with your deposit refunded. A 15% per annum depreciation will be deducted from your deposit. |
|
|
| |
FOR ANY MORE ENQUIRIES and CLARIFICATIONS PLEASE CALL
MUMBAI LANDLINE :022- 28218993
|
| |
|
